Today we caught up with Sarah Brown who is Head Of Property at Sexi Property Group, this is the latest of our interviews with different property experts across the country, lets find out what Sarah had to say!
Can you tell us about yourself and how you got into your current role and what you like about your job?
Working in the property industry for the last 18 years, I’m a ‘property person’ through and through spending any spare time I have looking into another idea or project to increase our portfolio and enhance service levels. I started my property journey very early on at school age helping out on evenings/weekends at a firm owned by friends of our family, so it’s safe to say from an early age I was hooked by the desire of helping people and of course the hustle and bustle that the property world brings. Every day offers a new relationship which keeps it exciting.
What is that your company currently does and what sets them apart from their competitors?
We were founded due to the common pitfalls of being a landlord, tenant and agent. We all had an overall desire to know we could do better and give landlords and tenants what they actually deserve opposed to receiving a commission focused service from an agency. We give our tenants a genuine 24 hour service offering hotel standard living in a residential property, they get free cleaning, same day maintenance, anything to make their experience the best, we can offer it. It’s so important to be diverse and think outside the box in our competitive industry.
How has Covid-19 affected the company?
It has proved how great we are, our occupancy rates smashed UK averages, our teams continued to work at full capacity communicating with our customers regularly as we were clearly aware our clients needed us more than ever! Through our proactive approach our customer satisfaction and our occupancy rates are better than ever. Demand for living in our properties is at an all-time high, it has brought more business from landlords and tenants. Our motto is ‘Look after your customers and they will look after you.’ Whilst other companies closed their doors or offered reduced services, we opened our services wider by adding a 24 hour dedicated Covid response line to all of our customers offering services such as groceries, study supplies and tutor support for any students we have. Such a small gesture from us staples why we are the best that what we do.
What would you say your local property market is like at the moment?
Liverpool is a global brand, due to the affordability it offers Liverpool has always been a top pick for investors. There is huge opportunity for investors to take advantage if given the correct guidance.
Can anything be done to help the property sector at this moment in time?
There has been some great initiatives already the property market is very buoyant. There is mixed views on how things will go next year with some experts predicting a downturn but let’s see. After huge changes to the way our industry operated this year, we led the way and hope others follow Sexi Property Group in embracing technology to move forward with how we as an industry give a more remote service but keep that personal touch.
Do you think Covid-19 will have a lasting effect on the property market?
We are hugely optimistic for the future and constantly evolving. We are proof that acting outside of the box instead of just thinking outside of the box can produce amazing results. Sexi Property Groups clients and customers will continue to benefit as we evolve.
Where do you see yourself and the company this time next year?
Our growth over this past decade has been a phenomenal achievement. We don’t see the next decade being any different. As our CEO always says “we all are 100% responsible for our own successes or failures” Sexi Property group have a winning formula and we look forward to major success in the future with our clients, business partners and customers. We are available for any queries and invite all new enquiries from investors.
If you would like to find out more about Sarah or Sexi Property Group you can find their website here: